1) Acceptance of Terms

By signing a service agreement, purchase order, work order, or by using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

2) Scope of Services

ABM provides security services tailored to client requirements, which may include manned guarding, access control, patrolling, crowd management, emergency response, and technology-enabled monitoring. The specific scope, schedules, deliverables, and KPIs will be defined in the executed proposal/Service Level Agreement (SLA) or work order.

We reserve the right to adjust staffing or deployment to maintain safety, legal compliance, or service quality. Any material changes will be communicated to the client representative.

3) Client Responsibilities

• Provide safe and reasonable access to the site, including orientation on site-specific rules, restricted zones, and emergency procedures.
• Supply accurate information on risks, hazards, and security-sensitive activities affecting deployment.
• Ensure timely approvals, gate passes, and necessary permits for ABM personnel and vehicles.
• Notify ABM promptly about incidents, threats, or changes impacting the assignment.

4) Staff Conduct & Supervision

Our guards and supervisors must comply with ABM's Code of Conduct, uniform policy, and lawful instructions. ABM retains exclusive control, direction, and disciplinary authority over its personnel. Clients shall not directly instruct or reassign staff without coordinating through ABM's operations team.

5) Monitoring & Reporting

We operate a structured monitoring framework including zone-wise inspections, field supervision, surprise checks, and night patrols. Supervisory teams maintain duty registers, visitor logs, and incident reports, and share summaries with client representatives as agreed in the SLA.

Where deployed, electronic attendance, GPS-enabled patrol verification, and digital reporting tools may be used to enhance transparency and performance tracking.

6) Site Access & Safety

The client is responsible for maintaining a safe workplace in compliance with applicable health and safety regulations. ABM personnel may refuse unsafe tasks and will escalate hazards per protocol. Any accidents or injuries must be reported immediately.

7) Equipment & Property

Unless otherwise agreed, the client provides site-specific equipment (e.g., access cards, radios, keys). ABM will exercise reasonable care but is not liable for normal wear, inherent defects, or misuse contrary to instructions. Loss or damage due to third-party actions is not ABM's liability unless caused by our wilful misconduct or gross negligence.

8) Incident Reporting & Response

All incidents, near-misses, and security breaches must be reported immediately via the agreed escalation matrix. Response times are best-effort and depend on location, risk level, and available resources.

9) Fees, Billing & Taxes

• Fees are as per the approved quotation/SLA and exclusive of applicable taxes unless stated.
• Invoices are due within the agreed payment terms (e.g., 7–30 days) from the invoice date.
• Late payments may incur administrative charges, interest, or suspension of services upon notice.
• Overtime, public holiday rates, relocation, emergency mobilization, and additional equipment are billed as per the SLA or standard rate card.

10) Term, Renewal & Termination

These Terms apply for the duration stated in the SLA. Either party may terminate with written notice as defined in the SLA (e.g., 30 days). ABM may terminate or suspend services with immediate effect for material breach, unlawful requests, non-payment, or safety concerns.

11) Cancellations & Postponements

Short-notice cancellations or postponements may attract charges to cover scheduling, mobilization, and administrative costs. Specific windows and fees are detailed in the SLA.

12) Confidentiality & Data Protection

Each party shall protect the other’s confidential information and use it solely for service delivery. Personal data will be processed in line with applicable data protection laws and our privacy policy. Do not request unlawful access to personal or sensitive information.

13) Compliance & Legal Use

Services will be delivered in accordance with applicable laws and regulations. ABM will not perform tasks that are unlawful, unethical, or beyond the agreed security remit (e.g., law enforcement functions, arrests, or use of force beyond what is legally permitted).

14) Insurance & Liability

ABM maintains standard industry insurance coverage as required by law. To the maximum extent permitted by law, ABM shall not be liable for any indirect, incidental, special, or consequential losses, including loss of profit, revenue, or business opportunity. Our aggregate liability arising out of or relating to services is limited to the fees paid by the client for the specific service in the three (3) months preceding the claim, unless otherwise mandated by law.

15) Indemnity

The client agrees to indemnify and hold ABM harmless against claims arising from the client’s breach of these Terms, unlawful instructions, or failure to maintain a safe site, except to the extent caused by ABM's wilful misconduct or gross negligence.

16) Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, civil unrest, strikes, power failures, or government actions. Obligations resume when performance becomes feasible.

17) Intellectual Property

All ABM trademarks, methods, training materials, SOPs, and documentation remain ABM's intellectual property. Client-provided materials remain the property of the client.

18) Testimonials & Marketing Use

With prior written consent, ABM may reference the client’s name and logo in case studies, proposals, or client lists. Consent may be withdrawn at any time with reasonable notice.

19) Audit & Quality Control

ABM may conduct internal audits, inspections, or performance reviews to ensure compliance with SOPs and SLAs. Client participation in joint reviews may be requested for continuous improvement.

20) Dispute Resolution & Governing Law

These Terms are governed by the laws of Bangladesh. Parties shall first attempt to resolve disputes amicably through good-faith negotiations. If unresolved within thirty (30) days, disputes may be submitted to mediation or arbitration in Dhaka, Bangladesh, as mutually agreed.

21) Changes to These Terms

We may update these Terms periodically. Material changes will be notified via our website or direct communication. Continued use of services after changes constitutes acceptance of the revised Terms.

22) Contact Us